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TERMS & CONDITIONS

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  1. Order Placement and Acceptance:

    • ​Customers may place orders through the company's website or other authorized channels.

    • All orders are subject to acceptance by the company.

    • The company reserves the right to reject any order, at its sole discretion.

  2. Payment and Pricing:

    • The company accepts payment through authorized payment methods

    • Prices for products may be changed at any time, and the company is not liable to honor any outdated prices.

  3. Shipping and Delivery:

    • Shipping is available to addresses within the United States.

    • The company will make best efforts to ensure timely delivery but is not responsible for shipping delays due to external factors.

    • The customer is responsible for providing accurate shipping information.

    • The company is not liable for any lost, stolen, or damaged packages after they have been shipped.

  4. Returns and Refunds:

    • If the customer receives a damaged or defective product, the company will replace or refund the product at its sole discretion.

    • All returns must be authorized by the company in advance.

    • Refunds will be provided in the original form of payment and will not include shipping costs.

  5. Limitation of Liability:

    • The company is not liable for any damages or losses resulting from the use of its products.

    • The company's liability is limited to the amount paid by the customer for the product. 

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PRIVACY & SAFETY

Privacy & Safety

Information We Collect

We may collect personal information from you when you visit our e-commerce website, place an order, create an account, or sign up for our newsletter. The types of personal information we collect may include your name, email address, mailing address, phone number, and payment information.

 

How We Use Your Information

We use the personal information we collect to process your orders, communicate with you about your orders, and provide customer service. We may also use your personal information to send you marketing communications about our products and services, but you may opt-out of receiving these communications at any time.

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How We Share Your Information

We may share your personal information with third-party service providers who help us operate our e-commerce website and process orders. These service providers are contractually obligated to keep your personal information confidential and to use it only for the purposes for which we disclose it to them.

We may also disclose your personal information if required by law or if we believe that disclosure is necessary to protect our rights or the rights of others, to prevent fraud or abuse, or to enforce our website's terms and conditions.

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How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, firewalls, and secure storage facilities.

WHOLESALE INQUIRIES

At Bridge City Candles, we are pleased to offer wholesale options for our hand-poured soy candles. Our wholesale pricing is available for bulk orders that exceed a certain minimum quantity, and we offer discounts based on the size and frequency of your orders. We also provide customization options, including the ability to choose scents and colors, Please note that minimum order quantities may apply, and lead times may be longer than retail orders. Shipping and delivery for wholesale orders may also vary. Contact us to learn more about our wholesale options and pricing.

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